Privacy & Data Protection
Privacy Policy
Last Updated:June 28, 2026
BiteBlix Solutions ("we," "our," or "us") is a digital agency based in Pakistan, providing website development, SEO, paid advertising, AI automation, content marketing, and a range of digital growth services to clients in Pakistan, the United Kingdom, UAE, and internationally.
We understand that sharing personal information with a service provider requires trust, and we take that responsibility seriously. This Privacy Policy describes our practices clearly and plainly — without obscuring important information behind unnecessary legal language.
By visiting our website or contacting us through any channel, you accept the practices described in this policy. If you disagree with any part of this policy, please do not use our website or submit personal information to us.
Information We Collect
We collect only the information necessary to provide our services, respond to enquiries, and improve the experience of using our website. This falls into three categories.
👤 Personal Information
- Full name
- Email address
- Phone or WhatsApp number
- Company or business name
- Website URL
- Business type and industry
- Project requirements and goals
- Budget and timeline information
💻 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referral source (how you found us)
- Pages visited and navigation path
- Session duration and frequency
- Geographic location (country/region)
- Screen resolution
📣 Marketing & Interaction Data
- Contact form submissions
- Strategy call booking details
- Newsletter subscription information
- Chat conversations initiated on our site
- Emails and WhatsApp messages sent to us
- Social media interaction data (if applicable)
What We Don't Collect
We do not collect payment card numbers directly. Payments are processed through trusted third-party providers (Stripe, PayPal) where applicable. We do not collect government-issued ID numbers, sensitive personal categories, or information from children under 13.
How We Collect Information
We collect information through the following channels. Understanding these helps you make informed choices about the information you share with us.
How We Use Your Information
We use the information we collect for specific, legitimate purposes. We do not use your information in ways that are inconsistent with what is described here.
💬 Communication & Service Delivery
- Responding to your enquiries and messages
- Discussing project requirements and proposals
- Delivering services you have engaged us for
- Sending project updates and deliverables
- Providing customer support during engagements
📈 Business Improvement
- Analysing how visitors use our website
- Improving page content and navigation
- Understanding which services generate interest
- Identifying and fixing technical issues
- Evaluating the performance of campaigns
📧 Marketing (With Consent)
- Sending newsletters you subscribed to
- Sharing relevant insights and resources
- Informing you of new services or offers
- Retargeting through Google and Meta Ads
- Marketing emails (opt-out available)
🔐 Legal & Security
- Fraud prevention and account security
- Monitoring for suspicious activity
- Complying with applicable laws and regulations
- Protecting the rights and safety of our users
- Responding to legal requests where required
Our Lawful Basis for Processing
We process personal information when you have given consent, when it is necessary to deliver a service you have requested, when we have a legitimate interest in doing so (such as improving our website), or when we are required to do so by law. For marketing communications, we rely on your consent, which you can withdraw at any time.
Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with them. We use cookies for the following purposes.
How to Manage Cookies
Most browsers allow you to view, manage, and delete cookies through their settings. Look under "Privacy" or "Security" in your browser's preferences menu. Note that blocking certain cookies may affect how some features of our website function. For comprehensive guidance, visit allaboutcookies.org.
Third-Party Services
We use trusted third-party tools and platforms to operate our website and deliver our services. Each of these services has its own privacy policy, which we encourage you to review. By using our website, you acknowledge that these services may process information in accordance with their own policies.
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website traffic analysis and user behaviour | View Policy |
| Google Search Console | Search performance monitoring | View Policy |
| Google Ads | Paid advertising and conversion tracking | View Policy |
| Meta (Facebook) Pixel | Ad performance tracking and retargeting | View Policy |
| Stripe | Payment processing (where applicable) | View Policy |
| PayPal | Payment processing (where applicable) | View Policy |
| Calendly | Strategy call booking and scheduling | View Policy |
| Cloudflare | Website security and CDN performance | View Policy |
| Email Platform | Newsletter and transactional emails | Provider policy applies |
| CRM Software | Contact and project management | Provider policy applies |
| Hosting Provider | Website hosting and infrastructure | Provider policy applies |
Data Sharing
✓ We Do Not Sell Your Personal Information
BiteBlix Solutions has never sold and will never sell personal information to third parties for their marketing purposes. Your data exists in our systems to enable us to serve you better — not to generate revenue by sharing it.
We share personal information only in the following limited circumstances:
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. No method of data transmission over the internet is 100% secure, but we take reasonable steps to protect the information you share with us.
🔒 Technical Measures
- SSL/TLS encryption on all web pages
- Secure hosting infrastructure
- Firewall and intrusion protection
- Regular security updates and patches
- Encrypted data storage where applicable
👥 Organisational Measures
- Access controls — minimum necessary access
- Password protection and strong authentication
- Limited staff access to personal information
- Regular review of security practices
- Third-party providers vetted for security
If You Suspect a Security Issue
If you believe your information has been compromised or you notice any suspicious activity related to your communications with us, please contact us immediately at privacy@biteblix.com. We will investigate and respond promptly.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or to meet legal and business requirements. Our general retention practices are as follows:
Your Privacy Rights
Depending on where you are located, you may have certain rights regarding your personal information. We respect these rights and will respond to requests within 30 days wherever possible.
Right to Access
Request a copy of the personal information we hold about you and learn how it is being used.
Right to Correction
Request that we correct inaccurate or incomplete information we hold about you.
Right to Deletion
Request that we delete your personal information, subject to any legal obligations to retain it.
Right to Object
Object to the processing of your personal information for marketing purposes at any time.
Withdraw Consent
Withdraw consent for any processing based on your prior consent, such as marketing emails.
Data Portability
Request a copy of your data in a structured, commonly used format where technically feasible.
To exercise any of these rights, please contact us at privacy@biteblix.com with your full name and the specific request. We will verify your identity before processing the request and respond within 30 days. If you believe your rights have not been respected, you have the right to lodge a complaint with your relevant data protection authority.
Children's Privacy
BiteBlix Solutions provides services exclusively to businesses and adult professionals. Our website is not intended for, directed at, or designed to attract children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have inadvertently collected information from a child under 13, we will delete that information as quickly as possible. If you believe a child has submitted personal information to us, please contact us immediately at privacy@biteblix.com.
External Links
Our website may contain links to third-party websites, resources, or social media platforms. These links are provided for your convenience and do not signify our endorsement of those websites or their content.
We have no control over the content or privacy practices of external websites and are not responsible for their privacy policies. When you click an external link and leave our website, we encourage you to review the privacy policy of any site you visit. This Privacy Policy applies only to the BiteBlix Solutions website and our direct communications.
Policy Updates
We review and update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws and regulations. When we make significant changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information. Continued use of our website after changes are published constitutes your acknowledgement of those changes. If we make changes that materially affect how we use personal information collected from active clients, we will make reasonable efforts to notify affected individuals directly.
Contact Information
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need to report a concern, please reach out through any of the following channels. We are committed to responding within 2 business days for privacy-related matters.